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Can't access a paid Pro account

Hi there,

A client of mine registered for a Pro account and paid, payment went through but the issue is they used their new e-mail which was still being set up at the time. They never got the "Set password" e-mail. When we go to the password reset page, it says "No Account" yet they are getting e-mails from JW Player.

I had them try to register for a free account with that e-mail but that also didn't work.

I am reluctant to leave an e-mail in a public forum, do you guys have some way we can contact you outside of the forum?

I really appreciate your help,

1 Community Answers


JW Player Support Agent  
0 rated :

Hi Robb,

Please e-mail the account e-mail address to us at

Kind regards,

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