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Safari HLS auto hanging Flash


Using HLS with Flash as default. We have over 100 pages with players. Only semi-apparent in Safari Mac. We had a couple users report the problem. Other pages play fine. We recreated the problem on several different types of newer macs.
Example page: http://heretohelplearning.com/members/test-page2/
First two items in the playlist don't have the VTT in an attempt to troubleshoot.
Script:
<div id="F2WrG4L2"></div>
<script type="text/javascript">// <![CDATA[
jwplayer("F2WrG4L2").setup({
playlist: [{
sources: [{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-1PFC_HTHL_HLS/MASTER_HLS.m3u8"
},{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-1PFC_HTHL_MP4.mp4"
}],
image: "/assets/preflight-01.png",
title: "Pre-Flight Checklist",
description: "Short list of needed items for the lesson."
},{
sources: [{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-2FCI_HTHL_HLS/MASTER_HLS.m3u8"
},{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-2FCI_HTHL_MP4.mp4"
}],
image: "/assets/checkin-01.png",
title: "Flight Check-In",
description: "Lesson welcome time."
},{
sources: [{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-3TO_HTHL_HLS/MASTER_HLS.m3u8"
},{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-3TO_HTHL_MP4.mp4"
}],
tracks: [{
file: "http://hthlvideolesson.s3.amazonaws.com/VTT/F2WrG4L2-3TO.vtt",
kind: "thumbnails"
}],
image: "/assets/takeoff-01.png",
title: "Take Off",
description: "Lesson"
},{
sources: [{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-4FT_HTHL_HLS/MASTER_HLS.m3u8"
},{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-4FT_HTHL_MP4.mp4"
}],
tracks: [{
file: "http://hthlvideolesson.s3.amazonaws.com/VTT/F2WrG4L2-4FT.vtt",
kind: "thumbnails"
}],
image: "/assets/Full_Throttle-01.png",
title: "Full Throttle",
description: "Hands On"
},{
sources: [{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-5FS_HTHL_HLS/MASTER_HLS.m3u8"
},{
file: "http://hthlvideolesson.s3.amazonaws.com/F2WrG4L2/F2WrG4L2-5FS_HTHL_MP4.mp4"
}],
tracks: [{
file: "http://hthlvideolesson.s3.amazonaws.com/VTT/F2WrG4L2-5FS.vtt",
kind: "thumbnails"
}],
image: "/assets/fs-01.png",
title: "Flying Solo",
description: "Homework Time"
}],
primary: "flash",
ga: {},
width: 860,
height: 343,
listbar: {
position: "right",
size: 225
}
});
// ]]></script>

1 Community Answers

Todd

JW Player Support Agent  
0 rated :

I see you are running JW Player 6.6. Can you update to 6.10 on a test page and test again?

This question has received the maximum number of answers.