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Loss of on-screen controls at end of full-screen video

When JWPlayer finishes playing a video in full-screen, there are no on-screen controls to get out of full-screen mode. The user must use the keyboard's 'escape' key to exit.

Steps to reproduce:
1. Goto:
2. Play the main video in marketing area: "Your video Solution starts with JWPlayer"
3. Enlarge to full screen mode. (Note in full screen more, controller appears when mouse moves.)
4. Let on-screen controls disappear by not moving mouse.
5. Let video play until end with on-screen controls off.

Current result: once video stops, player controls do not reappear. Moving the mouse does not cause controller to reappear to get out of full-screen mode.

Expected result: at the end of video, controls reappear so user can play video again or get out of full-screen mode and back to web content.

1 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Ah, this is an issue simply because of a CTA showing up at the end of this particular video. If you watch the video in normal screen mode you wills see what I mean.

This does not happen with the standard embed –

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