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White screen on IE9/Flash 10

Hello !

We are trying to integrate jwplayer using flash as primary.

It is working properly in most browsers but I have an issue on IE9. The video is loaded displaying a white screen but the sound is playing.

I have this issue only on a machine with IE9 and Flash 10, but not on another machine with IE9 Flash 14.

Do you know if there is an issue with Flash 10 ?

The player is integrated on this page
http://studio2330.com/jwplayer2014b/

I am using JW Player 6.9.48. The same video is working using JW Player 6.6.38.

The player with the same video on JW 6.6 :
studio2330.com/jwplayer2014/

Regards

9 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

No issues in IE9 or IE10 for me. What version of Flash 10 specifically are you using?

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sergio.mancini

User  
0 rated :

Hello and thanks for your answer.

Sorry in fact it's Flash 12.0.0.77

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Ethan Feldman

JW Player Support Agent  
0 rated :

So not Flash 10?

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sergio.mancini

User  
0 rated :

No it was a mistake, it's Flash 12.0.0.77

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Ethan Feldman

JW Player Support Agent  
0 rated :

Hm, it doesn’t make sense it would be white. Can you update to 6.10 though?

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sergio.mancini

User  
0 rated :

The same issue with 6.10.

I think this issue is going to be tricky to fix as I tried on 6 machines with same version of IE9 and same version of flash.

The video is working on 3 machines but not on the other 3...

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Yeah, that is a bit tricky to troubleshoot.

Up Down

sergio.mancini

User  
0 rated :

So for now we putted back the version 6.6.3896 of JWPlayer as this one is working

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Ethan Feldman

JW Player Support Agent  
0 rated :

Okay.

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