Hi, JWPlayer,
Thanks for your products and my website uses the JWplayer Ads Version. But there's a question:
jwplayer requests ads from google dfp(doubleclick), but video contents plays before video ads 1or 2 seconds ,then it plays ad , at last it replay video contents.
It's not a good experience for our visitors,so how should I do?
Thank you.
Lechie
Can I see a link to where this is running?
Hi Ethan,
Thank you for your answer, our website is http://video.sinovision.net,
the question only appears in iphone or ipad with safari, please click some video news (the more the better), because it is occasional.
Thank you.
Hm, I get the ad first, then the content after, it works fine for me.
Hi Ethan,
I am not sure when it will repeat the bug,so may you try some more video news?(I have seen the ad played after content more than 2 seconds yestoday at the same url )
How often does it happen?
Sorry I'm not sure.
May it caused by network? I guess jwplayer requests ad to doubleclick first, but it gets the response from doubleclick later than it has played content. but then jwplayer still plays ad when it gets the response no matter content playing or not?
Can you update your player to 6.10?
https://account.jwplayer.com/#/account
Thank you,I just updated to 6.10,let me test it a few days.
Np
