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jwplayer black bar issue on iphone

On the iPhone, the preview image seems to jump to the right leaving a black bar on the left of the player window. This only seems to happen when the sharing plugin is enabled.

The link below has two videos - the first without sharing which seems to be fine and the second with sharing which has the black bar issue:

http://jwplayer.undercon.co.uk/test.aspx

A screenshot of what it looks like can be found here:
http://jwplayer.undercon.co.uk/photo.png

Can you please confirm if this is a bug / when it might be fixed?


Cheers

Tim

5 Community Answers

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Have you tried to do the following?

- Test without your custom skin.
- Test without your custom embed mechanism, and trying just a basic setup.

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support

User  
0 rated :

Yes I've tried without skin / custom embed and the issue doesn't occur. It seems to only happen when the player is rendered inside a responsive iframe? The code in the iframe is pretty standard - not sure if you have any further suggestions or could log this as a bug? As mentioned previously this only happens when the sharing control is enabled.

The iframe source is here if that helps:

http://barclaysmedia.undercon.co.uk/player/?id=160327-1143387&enablesharing=y

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Try with a responsive iframe – without your skin / custom embed, the player works fine in responsive iframes.

Up Down

support

User  
0 rated :

Ok, I've done that on the URL below...

http://jwplayer.undercon.co.uk/test2.aspx

If you try load the page on iPhone portrait you'll see the black bar on the left.

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Instead of using this in your iframe:

width: getiFrameWidth(),
height: getiFrameHeight(),

You should use:

width:“100%”,
aspectratio:“16:9”,

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