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Playbutton disappears on audio/iphone


I'm currently using JW Player 6 and a co-worker found a little 'bug'.

When he opens an audio on his iPhone, the player goes to fullscreen/Quicktime mode. Nothing wrong with that, but... when he closes the player (during an item), the 'Play' button is gone so he can't continue playing the audio item.

The fix for now is just refresh the page.

I was wondering if this is a known issue and if there's a fix for it.

You can find an example of the player on:

and on phone:

Kind regards,


3 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

That is weird, I just checked on my iPhone 5 on iOS7 and the play icon is there after the full screen QT player closes, it just looks like the default QT play icon, and tapping play on it again will resume the content.


0 rated :

Thanks for your reply Ethan.

Strange thing is: when I close the fullscreen player during the preroll, the playicon is visible and does resume the item.

When I close the player during the item itself, it isn't available anymore.

When I 'complete' the item, the replay button is visible.

Ethan Feldman

JW Player Support Agent  
0 rated :

I closed the fullscreen during playback, not the preroll.

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