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Black box on load and error on getPluginConfig

We just bought the commercial license. So trying use it and first want to know if we can get rid of the black box on loading the file - tried changing background to white per other questions out there but this doesn't seem to do the trick.
The other question is we get an error in the script on getPluginConfig("display") - object doesn't support property or method "getPluginConfig" - it still runs but in the debugger it flags this error - and I was wondering what the deal was with it. Of course the error is only in IE - and I cut the code back to just give the file name and no other parameters and it still give the error? I have checked and we have !doctype html as first line in page, have a header and body tags, etc... from the other notes out here in support.

9 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

Can you provide a link?

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danw

User  
0 rated :

http://www.ilga.gov/house/audvidcommercialx.asp

The first jwplayer just lists the file and primary of flash.
The rest you have to click on a link to select that video but it gets the error on the first one as soon as the page is built and the other link when you click on the link so it displays the jwplayer.

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Ethan Feldman

JW Player Support Agent  
0 rated :

I clicked the link, the player pops up, no errors.

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danw

User  
0 rated :

True it does - when you run it in IE debugger mode I get that "object doesn't support property or method "getPluginConfig"" but I can continue and it will come up ok. I just didn't know if that was an issue to be concerned about? But my bigger concern is how to keep the black box from flashing up - thanks.

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Ethan Feldman

JW Player Support Agent  
0 rated :

I see, it only happens in IE.

It doesn’t seem to affect performance though.

Have you tried for the 2nd video to make a white preview image for that player instance?

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danw

User  
0 rated :

Ok then I won't worry about the debugger. I did try the 2nd video and eventhough I went in and change jscript to use white. I did get it to white when I use wmode = 'transparent' but that does effect video appearance - info I have read says to set wmode to direct for best video appearance. Tried passing in a param for bgcolor for white but it doesn't seem to work.

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Ethan Feldman

JW Player Support Agent  
0 rated :

I mean make a preview image as the image variable that is white.

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danw

User  
0 rated :

sorry - yes we have a blank image png on both videos but it flashes a black box first then the image does take over. Maybe I need to put in some scripting to make it not visible til its totally rendered.

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Ethan Feldman

JW Player Support Agent  
0 rated :

The only way to really change this is to modify jwplayer.js to change references of 000 to FFF. Kind of a hack, though.

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