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Media Error Issue


I have a "File Cannot be Played" error when trying to play a YouTube video through the player - please can you help? Page:

Many thanks

1 Community Answers


JW Player Support Agent  
0 rated :

Hi Paul,

I think there is something wrong with your self-hosted files. When I replace your self-hosted link with a link to our cloud-hosted player, the YouTube video loads correctly. Please use an updated version of our self-hosted player files from your account dashboard and let me know if that resolves the issue.

Hope this helps,

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