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Error in IE10 and IE 11


Hi jwplayer team,

we want update our jwplayer from version 6.1 to 6.9.
In our virtual machine all browser works fine except for IE10 and IE11, Win7!
I have tested it in Multi-Browser View (http://www.MultiBrowserViewer.com), version 4.7.0.0.
Adobe Flash Player 14.0.0.145

To this end I created an extra page.
The code:
[code]
<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<script type="text/javascript" src="http://mydomain.de/jwplayer.js"></script>
<script type="text/javascript">jwplayer.key=" --- here the key code ---"</script>

<!--[if lt IE 7]>
<link rel="stylesheet" type="text/css" href="/css/IE5_IE6.css" media="screen, projection"/>
<![endif]-->

</head>
<body>
<div class="video">
<div id="mediaspace_video">
<noscript>Zum Abspielen des Videos wird JavaScript ben&ouml;tigt. Bitte aktivieren Sie JavaScript in Ihrem Browser.<br/><br/></noscript>
Zum Abspielen des Videos wird Flash ben&ouml;tigt.<br/> Eine aktuelle Version k&ouml;nnen Sie kostenlos unter <a href="http://get.adobe.com/de/flashplayer/">get.adobe.com/de/flashplayer/</a> herunterladen.
</div>
<script type="text/javascript">
jwplayer("mediaspace_video").setup({
'height': '279',
'width': '496',
'image': 'http://mydomain.de/path_to_the_video/image_file.jpg',
'stretching':'exactfit',
'levels': [
{ label: '240', file: 'http://mydomain.de/path_to_the_video/video_file_S.mp4' },
{ label: '360', file: 'http://mydomain.de/path_to_the_video/video_file_M.mp4' },
{ label: '480', file: 'http://mydomain.de/path_to_the_video/video_file_L.mp4' },
{ label: '576', file: 'http://mydomain.de/path_to_the_video/video_file_XL.mp4' },
{ label: '720', file: 'http://mydomain.de/path_to_the_video/video_file_XXL.mp4' }
]
});
</script>
</div>

</body>
</html>
[/code]

I get the error:
Error loading media: File could not be played.

In IE9 works fine, in the same software (Multi-Browser View) ?
Someone sees an error in the code?

In my local machine I have Win7 64Bit with IE9, here IE9 is working correctly!
Other browser, like Chrome or FF work fine.

regards

9 Community Answers

MisterNeutron

User  
0 rated :

Please give us a link to your site.

Relying on an emulator to test different browsers is not reliable. It might produce no error at all with actual IE10 and IE11.

And why are you using IE9 on a Win7/64 machine? Why not update to IE11?

A couple of observations. This line is not valid in HTML5:

<html xmlns="http://www.w3.org/1999/xhtml">

And the way you're specifying levels does not match the JW6 embedding guide. See http://support.jwplayer.com/customer/portal/articles/1428524-hd-quality-toggling

sandra.banach

User  
0 rated :

I can give you link, but no for all, I send you link per CONTACTUS


In the test file I have the section “<html xmlns="http://www.w3.org/1999/xhtml">“ removed, it did not help.

sandra.banach

User  
0 rated :

Respond've forgotten, sorry
>And why are you using IE9 on a Win7/64 machine? Why not update to IE11?
It is specified by the company, that we still use the IE9.

MisterNeutron

User  
0 rated :

Tell your company's IT department to pull their heads out of their butts. IE9 is obsolete, and provides no advantages over IE11. It's no more stable, and unlike earlier IE versions, there's nothing unique about the HTML/CSS required for it. So, if a site is "designed for IE9," it is virtually guaranteed to work even better in IE11. Usage stats for IE9 are dropping off even faster than those for IE8.

sandra.banach

User  
0 rated :

>Tell your company's IT department to pull their heads out of their butts.
good approach, but I will have no influence


Did you get my message through the contact form?
Can you help me?

MisterNeutron

User  
0 rated :

I don't work for JW Player, so I don't get any messages from contact forms. I'm just a user. You'll have to wait for a response from one of the actual JW Player support people (they're identified in this forum by a red user name, and the little squiggly JW logo next to the name).

Andrew

JW Player Support Agent  
0 rated :

I just responded to the email. :)

sandra.banach

User  
0 rated :

Yes, it works on IE11.

Andrew

JW Player Support Agent  
0 rated :

Sounds good! I’ll mark this as resolved then.

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