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Playback problems with HLS live streaming


We are using the Digital Rapids Touchstream HLS encoder and Level3. The JWPlayer works great when we use an RTMP stream, but we'd like to use HLS only. Our HLS performs perfectly on iOS devices, and also when the m3u8 are called directly on Android devices. However, there are problems with HLS on desktop devices. When watching the stream via the JWPlayer on a desktop, the player will not make seamless transistions to other quality layers (there is often a large jump in time when switching to a different quality layer). The bigger problem is that sometimes, the video will freeze completely, but the audio will continue uninterrupted.

The vendor tells us that "The HLS encoder meets the standards outlined by Apple in terms of specifications for streaming to iOS devices. It will create H.264 video and AAC audio files wrapped into segmented transport muxed files."

Has anyone had experience using Touchstream HLS with JW Player?

5 Community Answers

Andrew

JW Player Support Agent  
0 rated :

We do optimize the player to work best with 10 second consistent segment lengths. Do you have a sample stream that we can look at?

webteam

User  
0 rated :

We have a test loop running here:
http://new.oberlin.edu/conservatory/listenlive/jwplayer-test.dot

Here's the HLS stream:
http://oberlin-live.hls.adaptive.level3.net/oberlin/oberlin/livetest.m3u8

Andrew

JW Player Support Agent  
0 rated :

Would it be possible to upgrade to 6.9 for this example? We have made quite a few changes to our HLS playback in this version.
You can download this here:
https://account.jwplayer.com/#/account

webteam

User  
0 rated :

D'oh! I should have checked the version before posting. We're now on 6.9. Seems to be working better so far. We'll keep the test loop running for a while.

Thanks!

Andrew

JW Player Support Agent  
0 rated :

Sounds good! Please let us know if anything changes.

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