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Unable to register secondary user.

I just tried to add a secondary user to my account but received an error.

A user with email '' already exists. You cannot share your account with them at this time.

Is this because the users has already registered at some point for a trial?

Can you add the account for me?



1 Community Answers

Ethan Feldman

JW Player Support Agent  
-1 rated :

This email is already a free account, you need to use an unused email for the secondary user.

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