Streaming on Port 80 and 443
I have a streaming issue that is rather problematic and urgent. My company has created instructional teaching videos for a national event here in Australia involving over 1500 schools and half a million students. We are using JWPlayer to stream these videos into schools.
It appears though that many schools are unable to access the videos on their school computers. Most schools use proxy authenticated internet access and most on port 80.
It would be EXTREMELY helpful if you could help me to understand why our JWPlayer is not working in their classrooms as many wish to access them but can't.
I have included an email below from one of the State IT Dept. guys to help with an answer.
> Subject: FW: Incident INC000004096958 reported by you has been resolved. Streaming player blocked
> Your reported Service Request has been resolved with the following resolution:
> Hi Andrew,
> As discussed, all of the URL's associated with the www.jozzbeat.com site and the streaming video's appear to be unblocked for all students and staff.
> In this instance, i am able to replicate the same issue with the video not streaming content when using unathenticated browsing.
> It appears that the content in the video is attempting to contact on a port not supported by DEC.
> DEC will only allow network traffic outside of DEC using ports 80 and 443
> Websites using secure HTTP (HTTPS) can only connect using port 443. all connections using not using port 443 for HTTPS connections will fail.
> This information may need to be passed back to the website administrators, as they may be able to make some small configuration changes that enable their video's to be streamed successfully within DEC.