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Videos not starting in chrome 36


The videos on our homepage do not start playing in chrome version 36.0.1985.125 (the latest one for windows)

Our site rotates between 8 videos playing the first 5 seconds of each before switching. We have teaser images (a single frame) that display, but the video itself does not start, and it looks like a slideshow.

the player on the homepage works great in any other modern browser I can throw it at, including the previous version of chrome. Videos on the rest of our site also play without issue.

The homepage is www.jove.com.

My first guess was that something in the new version of chrome is slowing down the instantiation of the video player, and it simply does not get the time in the 5 seconds to start up. However changing the delay to 10 or 20 seconds produces the same results.

Thanks for looking at this, any insight would be appreciated.

5 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

They play for me, they are running the background for me ion my Windows 7 laptop.

nic.riley

User  
0 rated :

Sorry, having read my earlier post I may have been unclear. (It was the end of the day and the coffee had worn off...)

In chrome (v. 36) on windows (we have confirmed this on 7, 8, 8.1) the videos appear not to play. They appear as a slide show (static images).

In other browsers the videos will play for 5 seconds, are then replaced with a new video that plays for 5 seconds, etc.

When you look at our site are you seeing videos play?

sorry if I was confusing, and thanks for taking a look at this!

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, I am seeing them play.

nic.riley

User  
0 rated :

Thanks again for taking the time to look into this. Should we ever find out the real cause I'll post it here.

Ethan Feldman

JW Player Support Agent  
0 rated :

Np

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