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Preroll ads suddenly not playing

We've been using the player for a few months. Five days ago our preroll ads suddenly stopped working. I'm not entirely sure why. I don't see any errors being thrown in the javascript so I'm not sure what the problem is.

Here's the Google IMA URL (I can't tell if this is valid or perhaps our ads are configured improperly?):

This has happened on multiple different videos all running the same IMA. So I'm thinking it's either an IMA issue or perhaps JWPlayer is just refusing to preroll ads for some reason.

Thanks for your help,


3 Community Answers


JW Player Support Agent  
0 rated :

Is there some sort of frequency capping on this tag? I was able to see a valid response the first time I viewed this, but subsequent views seemed to yield nothing.


0 rated :

I was curious of that as well. If so, it's not on my end. We're using the free version of the player, but if it's being throttled I see no indication of those limits on my dashboard.


JW Player Support Agent  
0 rated :

I’ve just sent some correspondence via email.

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