Hi!
I'm trying to create a video with download_url = http://cmsmedya.zaman.com.tr/2014/07/23/yurtatayun.mp4
it returns a key TJK5aoof, but when I look at it from dashboard, I see it as failed.
Error message in dashboard doesn't say much:
Please note that the conversion of this media file has failed (unknown). Contact us if you think this shouldn't happen.
Can you provide any logs or help me with this?
We don’t have logs for this other than that the fetch operation failed. I would recommend that you check your server logs to see if there is more information.
You could log the link you tried to fetch, the error code you got etc, that would help.
I put in a feature request for more verbose logging/error messaging earlier today, but there is no time line for when we will be able to implement this.
That would be better.
I found my workaround. Apparently, that's a bug in your API. All other parameters are documented to be URL encoded but this download_url parameter does fail when URL-Encoded. I tried it without URL Encoding and it worked. When I try other fields without URL Encoding and it failed.
This is intentional; before people had to double URL encode URLs and that caused too much confusion.
