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/videos/create wih download_url fails to process video


Hi!

I'm trying to create a video with download_url = http://cmsmedya.zaman.com.tr/2014/07/23/yurtatayun.mp4

it returns a key TJK5aoof, but when I look at it from dashboard, I see it as failed.

Error message in dashboard doesn't say much:
Please note that the conversion of this media file has failed (unknown). Contact us if you think this shouldn't happen.

Can you provide any logs or help me with this?

5 Community Answers

Remco van Bree

JW Player Support Agent  
0 rated :

We don’t have logs for this other than that the fetch operation failed. I would recommend that you check your server logs to see if there is more information.

E.Tuncer

User  
0 rated :

You could log the link you tried to fetch, the error code you got etc, that would help.

Remco van Bree

JW Player Support Agent  
0 rated :

I put in a feature request for more verbose logging/error messaging earlier today, but there is no time line for when we will be able to implement this.

E.Tuncer

User  
0 rated :

That would be better.

I found my workaround. Apparently, that's a bug in your API. All other parameters are documented to be URL encoded but this download_url parameter does fail when URL-Encoded. I tried it without URL Encoding and it worked. When I try other fields without URL Encoding and it failed.

Remco van Bree

JW Player Support Agent  
0 rated :

This is intentional; before people had to double URL encode URLs and that caused too much confusion.

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