Error loading media: File could not be played

mobile — Jul 24, 2014 10:03AM EDT

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Hi,

I'm getting Error loading media: File could not be played as per your trouble shooting it should be a coding issue. The file plays OK in Chrome but not in FF 31.0 or IE10 my OS is Windows 8.

I have the following in the head, <script src="jwplayer.js" ></script>
<script>jwplayer.key="ZfvVkVK1fJEUCcRYyDc/g1dGx2vjh6eHF+kjOA==";</script>

embedded code,
<div id="myElement">Loading the player...</div>
<script type="text/javascript">
jwplayer("myElement").setup({
file: "URL-to video",
image: "",
width: 352,
height: 240
});
</script>

Do we need to change the myElement name?

Can we use relative url to the video file.

My servers are load balanced and have the mp4-es mime type I will use mp4. I just need this to work on all browsers all OS.

Thanks for your help.

Regards
Simon