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Video not showing up on iPad or iPhone, only on desktop.

On our site we have several videos that appear when viewing on a desktop however, when viewing the videos on an iPad or a iPhone they don't even player, no black box to hold the player...nothing. Just a blank area.

Your response was it must be in my style sheet but after reviewing other people with a similar problem it may be an issue with JWPlayer. I think I deserve a good response to this problem.

Here is the link to previous issues with the player not working on the iphone or ipad.

Please reply.
Thank you,
Jan Johnston

Our account is with

3 Community Answers

Ethan Feldman

JW Player Support Agent  
1 rated :

Ok there is a lot going on here.

You are using our WordPress plugin, which is loading this file:

<script type='text/javascript' src=''></script>

But then, you are also loading this file elsewhere on the page:

<script src=""></script>

But then, to embed the player on the page, you are using this code:

<script src=""></script>

The issue here is that you have now embedded the player multiple times, different versions of it as well, which has caused a huge clash.

My advice is to:

1. Disable the WP plugin, so that will remove the first JS line.
2. Remove the cloud hosted script, so that will remove the 2nd JS line.
3. Keep the 3rd platform embed intact, as that is all you need on this page.


0 rated :

Wow, that was a mess! We've got it playing again on the iPad and the iPhone.

However, on the iPad the video is appearing in the player window at the iPhone size.

The player is at the full size what would be the reason the video doesn't size to the player size?

Thanks for your reply!

Ethan Feldman

JW Player Support Agent  
0 rated :

Great, glad that helped, np!

You are still loading-
<script src=""></script> in the <head> of your site, though.

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