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HTML5 MediaError Code 4

I am getting an error thrown (MediaError code: 4) when I have cache disalbed via the dev-tools in Chrome. However, when cache is enabled (not checked for "disable cache") in the dev-tools, the video plays as expected.

Any ideas, or params to pass into jwplayer setup to get around this issue?

FYI... while it's not really related, I have tried appending a random timestamp to the video src url, as well as params { mode: "shim" } and { preload: "none" } to no avail.

Any help is much appreciated.

- Ben

3 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Please provide a link.


0 rated :

You can view the example at

This works when cache is enabled, and throws an error when cache is disabled in dev-tools. Any help is much appreciated.


Ethan Feldman

JW Player Support Agent  
0 rated :

This doesn’t work for me regardless of the cache being enabled or not.


Going to this file in a browser won’t work for me, since the server is not accessible to me.

Also, you are using 6.6 here, I would update to 6.9.

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