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Disabling analytics

I have a premium account and a self hosted JW Player.
The analytics feature tries to request the script
Some of my website users have firewall restrictions that forbid the access to and then the player fails with the error "Could not load plugins: File not found"
I tried, without success, to disable analytics in my config using:
analytics: {
enabled: false,
cookies: false
How can I disable analytics or how can I prevent the player from failing if my users can not access the domain

3 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Update to 6.9 and the error with loading plugins is fixed.

Analytics can only be disabled in enterprise/ads.


0 rated :

Thanks for the information Ethan

Ethan Feldman

JW Player Support Agent  
0 rated :


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