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Player freezes when the live stream is interrupted


You've closed previous ticket http://support.jwplayer.com/customer/en/portal/questions/7260613-player-freezes-when-the-live-stream-is-interrupted?new=7260613
I bought Enterprise version, checked behavior, problem is still here. No way to use player in such circumstances.

7 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Provide a link please.

maxkachalin

User  
0 rated :

A link to what?

Ethan Feldman

JW Player Support Agent  
0 rated :

To your site to where the issue is happening.

maxkachalin

User  
0 rated :

Ethan,
it's necessary to be online with your engineer. I'll start streaming, he'll start viewing, then I'll stop encoder and the engineer will see the problem.

Ethan Feldman

JW Player Support Agent  
0 rated :

Ok, let me know when it is up.

maxkachalin

User  
0 rated :

Ethan, what are your engineer working hours and what timezone to sync our mutual online presence?

Ethan Feldman

JW Player Support Agent  
0 rated :

We are in our office in NYC 10 am – 6 pm EST.

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