You've closed previous ticket http://support.jwplayer.com/customer/en/portal/questions/7260613-player-freezes-when-the-live-stream-is-interrupted?new=7260613
I bought Enterprise version, checked behavior, problem is still here. No way to use player in such circumstances.
Provide a link please.
A link to what?
To your site to where the issue is happening.
Ethan,
it's necessary to be online with your engineer. I'll start streaming, he'll start viewing, then I'll stop encoder and the engineer will see the problem.
Ok, let me know when it is up.
Ethan, what are your engineer working hours and what timezone to sync our mutual online presence?
We are in our office in NYC 10 am – 6 pm EST.
