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Error shown before video loads, video still plays

I am having an issue where the ".error_other" div is being displayed before the video itself is loaded. This seems to happen intermittently in FF and Chrome. The message text also shows up when a user clicks off the page to visit another url (or another video on our site). This issue appears to happen across all of our videos, which are mp4 files. I've played around with the js a bit and confirmed that the error being passed is of the "Error loading media: File could not be played" variety. Otherwise the video plays just fine.

Is there any reason why this error is being thrown even though the video itself plays without issue a few seconds later?

a link you could test this with is:

You may need to reload the page a few times for it to occur.

Thanks for any help

1 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

This plays for me without error.

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