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issue linear video ads (Safari/Mobile)

We're experiencing some problems in implementing video ads with mobile browsers.
Specifically, with Safari on ipad or iphone we can not load the pre-roll video.
Thank you in advance for your help

3 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

This ad seems to work in html5 mode for me. What errors are you getting?


0 rated :

with Safari on ipad i get the following error message:
"Vast could not be loaded".

The response header from the ad server (openX) contains:

Access-Control-Allow-Credentials true

It seems to be right.

Where is the problem?

Ethan Feldman

JW Player Support Agent  
0 rated :

I would check the encoding of the mp4 file in the vast response.

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