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Cancel Auto Renewal?

We have just purchased a subscription for one year but do not want it to Auto Renew after the year is up.

How do we amend the settings of our account so that it DOES NOT auto renew in one years time?

This is quite annoying as nowhere in the purchase process did it advise that the subscription would be auto renewed each year even though I tried to check and could not find any relevant T&Cs.


1 Community Answers


JW Player Support Agent  
0 rated :

Hi Kat,

I will need your account e-mail address in order to cancel the auto-renewal. Rather than post your e-mail address here, please e-mail it to us at

Kind regards,

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