Upload Video and stuck on 90 percent

amitkumardev89 — Jun 18, 2014 05:40AM EDT

Hi Support ,

I am uploading large video its stucked on 90 percent and after that response comes after few minutes minimum of 20-30 minutes. Is there any way to speed up this proess to upload large videos.

7 Community Answers

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Ethan Feldman

JW Player Support Agent

Jun 18, 2014 10:52AM EDT 0 rated :

Is this in the platform account, or the player account?

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amitkumardev89

User

Jun 20, 2014 09:34AM EDT 0 rated :

platform account

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Ethan Feldman

JW Player Support Agent

Jun 20, 2014 11:27AM EDT 0 rated :

Okay. I know there were some issues last week with this, but they should have been resolved. Can you please try again?

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amitkumardev89

User

Jun 24, 2014 02:47AM EDT 0 rated :

Hi Support,
Its not working for us.we need only mp4 and can you provide mp4 only so that it wil decrese video upload time.Its taking same time as before and some time breaks

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Ethan Feldman

JW Player Support Agent

Jun 24, 2014 10:50AM EDT 0 rated :

Please email us with your username? No other users are reporting such issues at the moment.

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bally

User

Jul 01, 2014 03:17PM EDT 0 rated :

Hello, I emailed support.

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Kushirflp

User

Jul 13, 2014 12:19AM EDT 0 rated :

I have the same problem I upload and then media failed on my media library anyone knows why.

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