Code from "Publish a Video now"...

Code from "Publish a Video now" doesn't work with Internet Explorer

gmdodaro — Jun 16, 2014 11:59PM EDT

I'm using code copied from the online wizard. It works in Chrome, but Internet Explorer shows a blank page. I've seen numerous posts about this but no solution.

7 Community Answers

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Ethan Feldman

JW Player Support Agent

Jun 18, 2014 10:58AM EDT 0 rated :

What version of IE are you using?

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gmdodaro

User

Jun 18, 2014 08:02PM EDT 0 rated :

Version 8 and version 9. And some unknown versions reported to me by users.

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gmdodaro

User

Jun 18, 2014 08:06PM EDT 0 rated :

One of the posts recommended changing the content type to video/mp4, but it didn't solve the problem.

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gmdodaro

User

Jun 18, 2014 08:17PM EDT 0 rated :

The source video files are in Amazon S3 storage.

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gmdodaro

User

Jun 18, 2014 08:23PM EDT 0 rated :

It works in IE 11. Thanks for the reminder.

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Ethan Feldman

JW Player Support Agent

Jun 19, 2014 01:06PM EDT 0 rated :

Ok, glad that works. I will report that 8 and 9 are not working to the team.

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andrew

User

Jul 02, 2014 11:58PM EDT 0 rated :

Hi,
Has this issue with videos not playing in IE been resolved? We have a national education project running in around 2000 schools with teachers accessing from all sorts of browsers and versions. It seems that there are issues with IE not playing the JW Player videos. This is a drag as many of the schools use IE as their default browser. My experience is that the audio plays but only a black screen appears.
Can you let me know how we can deal with this issue?
Thanks.

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