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Can't load videos into JW6 in Chrome

I have a user on our web app (app.nimia.com) reporting that videos across the app won't load.

We're using JW6. I believe player tells chrome to request an mp4 stored on AWS S3 but the request gets stuck in 'pending'.

It seems likely that the player is at fault - looking for any clues to help track this down.



User stats:

Chrome Version 35.0.1916.114

Mac OSX 10.9.3



Have tried:

Safari works fine

Disabling flash in Chrome, forcing JWPlayer to use html5 works fine

Visiting the mp4 file's url on S3 in Chrome works fine

4 Community Answers

Up Down

Todd

JW Player Support Agent  
0 rated :

Your videos are playing fine for me in Chrome Version 35.0.1916.153 on Mac 10.9.3 with Flash installed. The videos are also playing after I disable the Flash plugin.

Do you have a link to a specific video that is not playing?

Up Down

josh

User  
0 rated :

It's only on his 2 Apple machines, where videos are not loading site-wide. We did a screen-share to verify.

Maybe a DNS issue?

Up Down

Todd

JW Player Support Agent  
0 rated :

Perhaps. Or maybe a Chrome plugin issue?

Up Down

josh

User  
0 rated :

Yeah that's probably it. I ended up telling him how to disable flash in Chrome for just our domain, so he'll be using html5 fallback.

Thanks

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