JW Player with a playlist and IE9

emma — Jun 16, 2014 09:49AM EDT

I have some users complaining that this video

http://oxford.gov.uk/PageRender/decCD/FullCouncilMeetingVideo9June2014.htm

does not work in IE 9. Any help much appreciated!

Emma

4 Community Answers

jherrieven

Best Answer

Jun 16, 2014 12:36PM EDT

Emma

Two problems:

1) You are using JW6.2 - you should really upgrade to JW6.8.
2) Your server is sending the mime-type of "video/quicktime" for the video where it should be "video/mp4"

I noticed that you are advising "You must have Adobe Flash Player installed on your computer to enable you to watch the video." - which, whilst it is not actually accurate, you could minimise the IE9 issue in line with this by setting "primary":"flash" in your JW configuration block.

James Herrieven

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jherrieven

Best Answer User

Jun 16, 2014 12:36PM EDT 0 rated :

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emma

User

Jun 17, 2014 06:59AM EDT 0 rated :

1) I will upgrade

2) I know how to change this in .htaccess but where are you seeing this so I can test it?

3) Here is my code - where exactly do I place "primary":"flash"

TIA

<script>
jwplayer("myElement").setup({
playlist: [{
file: "chamb.mp4",
image: "xxx",
description: "xxx"
},{

file: "http://s3.oxforddigital.tv/occ/090614/mayor_making_090614.mp4",
image: "http://oxforddigital.tv/streaming/occplaceholder.jpg",
description: "Mayor Making Ceremony 9th June 2014"

}],

width: 540,
height: 480,
listbar: {
position: "bottom",
size: 160
}

});
</script>

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jherrieven

User

Jun 17, 2014 08:45AM EDT 0 rated :

2) In DevTools in Chrome or Firefox - in the network tab.
3) Add it before "width: 540," - remember to add a comma at the end:

...
"primary":"flash",
width: 540,
height: 480,
...

James

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emma

User

Jun 18, 2014 04:46AM EDT 0 rated :

Thanks a lot.

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