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Sound but no video

Hi guys

I am using the cloud-hosted version jw player.
I created this page:

I see the video flash on the screen briefly then disappear and only hear sound.

I used handbrake to create an mp4 file that I uploaded to amazon s3.
In wordpress backend when creating the page, I clicked on add external media, used the amazon url for the video, chose the player, saved/updated.

Any ideas what's missing here?



3 Community Answers


0 rated :

No problem for me in any browser. What browser are you using? And what version of Flash?


JW Player Support Agent  
1 rated :

Same here. I can see and hear your video.


0 rated :

Sometimes no video but sound is ok.
We use a free version of Jw player. Our videofiles are converted to MP4 with H.264 video codec , OGG and WEBM.
We have problems with video because it sometimes goes well, sometimes we hear only sound and watch a black screen in player in Firefox.
A link to website:
Thank you for any suggestions to help to solve this problem.

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