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Slideshow using 5.8 on Android

Hi,

I'm using version 5.8 for an image slideshow. It is working fine on the desktop, but on an Android device, I get the following error:

The video could not be loaded, either because the server or network failed or because the format is not supported: http://delta-media.mediasocial.tv.s3.amazonaws.com/banners/1/no_position_20140110T174019zundefinedundefined

Not sure why it appended the undefined's at the end of the path of the image, but it looks like that's the reason it could not load the image. Can you take a look ? Here is the URL - http://delta-live.mediasocial.tv/Mobile/index.html

Thanks.

6 Community Answers

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lrmpham

User  
0 rated :

FYI, 5.8 will only work on Firefox for Android.

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Ethan Feldman

JW Player Support Agent  
1 rated :

Why not at least update to 5.10? – http://www.longtailvideo.com/order/view

Please note, support for JW5 is ending July 1st.

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lrmpham

User  
0 rated :

I updated to 5.10 but is getting the same error on Firefox on Android. Could it be caused by the image files having no extensions ? Thanks.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Actually, this is because html5 is for <video> not images. Image support is not going to work on mobile, which is why we actually removed this feature from JW6, to remove this sort of issue from happening.

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lrmpham

User  
0 rated :

Ok, got it. Thanks for the clarification.

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Np

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