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Player freezes when the live stream is interrupted

Hello ! I tried to use the jwplayer with hlsprovider wrapper for hls stream playing, and I found, that the player freezes when the live stream is interrupted - i can't rewind stream in this case. I contacted the support of thls wrapper, and we found out that the problem is with how the player calls the seek(). See: https://github.com/mangui/HLSprovider/issues/202#issuecomment-44824923 At the end of the issue the author of wrapper gives a link to piece of code of the jwplayer, related with this problem.
Is it possible to fix this behavior player ?

4 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

This is not our official HLS provider, therefore, we cannot provide support for it.

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maxkachalin

User  
0 rated :

Ethan, official enterprise version doesn't have such behavior?

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Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have an example of a live stream that even causes this behavior at all? The original poster didn’t even provide a link to the issue.

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maxkachalin

User  
0 rated :

Ethan, it's easy to reproduce the bug with JWPlayer + HLSProvider:
1. Start streaming to Wowza.
2. Open HLS stream using JWPlayer + HLSProvider, start to view «live».
3. Wait a few minutes for stream become 2 minutes «DVR» + «live.
4. Stop streaming to Wowza.
5. Player goes to «buffering» state.
6. Next try to click on «DVR» part, for example: 1 minute from the beginning.
7. Seeking don't work.

It's unable for me to test this behavior on Enterprise edition of JWPLayer (HLS + DVR feature only in this edition) because as far as I know you don't give time limited version of Enterprise edition player for test purposes, but if the described bug reproduces then there is no way to use player in our production environment.

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