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Not playing on mobile devices


Test page:
http://www.wildwater.net/test2.htm

Shows html5 native playing on mobile but JWPlayer version fails and reports

Error Loading Player, No playable sources found....

Direct Link to file:
http://www.wildwater.net/videos/wildwaterHOMEpage2.mp4


Code serving from Wowza Media server (latest version):


<div id='playerCKbsZYNZlWpy'>Loading the player...</div>
<script type='text/javascript'>
jwplayer('playerCKbsZYNZlWpy').setup({
file: 'rtmp://98.129.80.40:1935/Wildwater/wildwaterHOMEpage2.mp4',
image: 'images/video-placeholder.jpg',
width: '100%',
height: '100%',
autostart: 'false',
provider: 'video'
});
</script>

3 Community Answers

Andrew

JW Player Support Agent  
0 rated :

You’re currently setting your media within your embed to be an RTMP stream which is unsupported on mobile devices:
rtmp://98.129.80.40:1935/Wildwater/wildwaterHOMEpage2.mp4

Steve

User  
0 rated :

ok, thanks for outlining the problem.

For the solution, what should I do? Do I need write custom code to "sense" that the device is a mobile and then offer a direct link rather than via a media server?

Any tutorials or examples you could suggest to surmount this problem?

Thanks an advance for help.

Andrew

JW Player Support Agent  
0 rated :

You can set up a sources fallback. Meaning we would attempt RTMP first(If flash was installed) and fall back to an HTTP MP4 link. We have examples of this here:
http://support.jwplayer.com/customer/portal/articles/1413113-configuration-options-reference#playlist

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