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Error loading media: File could not be played


HI,
I create a page and start playing video with jwPlayer. When I reload the page it has short period of time (less than a second) that player show me the message "Error loading media: File could not be played" and reload the page (or redirect to other page). When the page is reloaded I can watch the video again without any problem. It happens in HTML5 mode only with Chrome and Firefox. I try to use onError event but this event is thrown after the message show in player and I can't use it. I prefer player to stop and redirect or load without such kind of confused message.

Best regards Zlatko Yankov

1 Community Answers

Todd

JW Player Support Agent  
0 rated :

Hi Zlatko,

Please send me a link to your page so I can investigate further.

Thanks,
Todd

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