![](https://secure.gravatar.com/avatar/2340fcd30d0cae383d164f914732dd2a?rating=PG&size=50&default=https%3A%2F%2Fcdn.desk.com%2Fassets%2Funknown_user_50-8ad5644bbe6b1bd7454f2ea465f782bd.png)
Media format problem
Hi,
I'm embedding a mp4, it plays ok in my chrome (Version 34.0.1847.137 m), IE 8 and Firefox (v. 29.0.1) but is not working on my iphone 5 (chrome and safari), or on my client's chrome or IE (not sure what versions)
The error I get is : Error loading media: File could not be played
I downloaded a sample mp4 which seems to work fine so I think maybe it's an issue with how we exported the video, using Adobe Premiere.
This is the site: http://www.hong-kong-web-design.com/clients/angloeastern/
First video (test video) is the sample I downloaded, the second is our actual video.
This is a link to a screenshot of our premiere export settings, http://www.hong-kong-web-design.com/clients/angloeastern/premiere.jpg
Thanks!