Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Media format problem

Hi,
I'm embedding a mp4, it plays ok in my chrome (Version 34.0.1847.137 m), IE 8 and Firefox (v. 29.0.1) but is not working on my iphone 5 (chrome and safari), or on my client's chrome or IE (not sure what versions)

The error I get is : Error loading media: File could not be played

I downloaded a sample mp4 which seems to work fine so I think maybe it's an issue with how we exported the video, using Adobe Premiere.

This is the site: http://www.hong-kong-web-design.com/clients/angloeastern/

First video (test video) is the sample I downloaded, the second is our actual video.
This is a link to a screenshot of our premiere export settings, http://www.hong-kong-web-design.com/clients/angloeastern/premiere.jpg

Thanks!

2 Community Answers

MisterNeutron

Best Answer 

Always the same advice: run the video through Handbrake with default settings, plus check "Web optimized." If the resulting video works, you had an encoding problem.

http://handbrake.fr/

View in conversation
Up Down

MisterNeutron

Best Answer  User  
0 rated :

Always the same advice: run the video through Handbrake with default settings, plus check "Web optimized." If the resulting video works, you had an encoding problem.

http://handbrake.fr/

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Encode with HandBrake first, to test.

This question has received the maximum number of answers.