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Video not appearing in Internet Explorer 9

Since the only threads I could find on this seem to be quite old I thought it might be worth starting a new one.

I've recently updated some JW Player videos on our site, and they seem to be working well in Firefox,Chrome, and I.E 7 and 8. However in I.E 9 the video doesn't seem to work (the video does not appear, and a 'slow running script' freezes the browser) and in I.E 10 and 11 I get an 'Error loading media: file could not be played' message.

I have ensured that the page is started with <!DOCTYPE html>, and that the video MIME type is served up as Video/MP4. Is there any other problem or error in coding that could be causing this issue?

An example page which is affected is:

http://www.ranzcp.org/Resources/Statements-Guidelines/Adult-ADHD-practice-guidelines.aspx

13 Community Answers

MisterNeutron

Best Answer 

Always the same advice: run the video through Handbrake with default settings, plus check "Web optimized." If the resulting video works, you had an encoding problem.

http://handbrake.fr/

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MisterNeutron

Best Answer  User  
0 rated :

Always the same advice: run the video through Handbrake with default settings, plus check "Web optimized." If the resulting video works, you had an encoding problem.

http://handbrake.fr/

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MisterNeutron

User  
0 rated :

Another possibility - you're loading the script and the poster image from https: addresses, but not the video itself. That might be the source of the trouble - either use a secure connection for all of the elements, or for none.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Server side, it seems fine. However, it looks to be encoding related. I would test with HandBrake.

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webmaster

User  
0 rated :

Thanks guys. This has sorted out the issues in I.E 9 and 11, and the video now plays well in those browsers. However I.E 10 is still giving me the 'Error loading media' message. Any other suggestions?

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Ethan Feldman

JW Player Support Agent  
0 rated :

It plays for me in IE10.

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webmaster

User  
0 rated :

Thanks, video is now working in IE10 but not IE9. I have tried re-encoding it several times over using the default/web optimized setting in Handbrake, and have made sure everything is coming from an https URL, but can't get it to work. Any other advice?

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Andrew

JW Player Support Agent  
0 rated :

If you try to view a standard HTML5 video tag in IE9, is this working as well? Please see our examples here:
http://www.jwplayer.com/html5/formats/

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webmaster

User  
0 rated :

Yes, the MP4 example works fine.

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Andrew

JW Player Support Agent  
0 rated :

As a workaround, would you be able to set primary as Flash for this player? I assume there may be something inherently wrong with this video file, in this case.

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webmaster

User  
0 rated :

Yes, could set the primary state as Flash however to me that defeats the purpose of using an HTML5 player.

Also this is occuring for all the videos that we use JW for - not just this one. The videos are all MP4, but come from various sources. I have tried re-encoding other videos through Handbrake too, with no success so far.

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Andrew

JW Player Support Agent  
0 rated :

Hmm.. if you set this up within a standard video tag, are you noticing the same issues? We fall back to a browser’s native handling of HTML5 video.

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webmaster

User  
0 rated :

Yeah, same issues with just basic HTML 5 video tags. They work for me in Chrome and FF, but not in IE. So maybe not an issue with your player, but an issue with the browser.

Having said this, many people seem to get their videos working with JW in I.E. Is there something more I should be doing, or are these users simply defaulting to Flash?

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Andrew

JW Player Support Agent  
0 rated :

My only suggestion is to experiment with different encoding methods. I can say that IE9 is typically the pickiest with HTML5 video that I’ve seen.

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