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JW Player 6 and Windows Mobile Devices

Have tested your demo video (http://demo.jwplayer.com/homepage/) on a Windows Mobile device running latest versions of IE and Windows OS and it works fine. We are using a Nokia Lumina device for testing purposes

However, I can't work out why your video works and our one doesn't when we embed a video using the same version of JW Player (6.8)

I have read some bits about having to be on the Microsoft white list (http://msdn.microsoft.com/en-us/library/ie/jj193557.aspx) in order for Flash to work at all but when I browsed this list I did not see the jwplayer.com domain on it - http://cvlist.ie.microsoft.com/ie10/201206/ieCompatViewList.xml - although I don't know if this list is 100% up to date of course.

So, my question is have you done anything special to get your video to work on Windows Mobile devices running latest IE and OS versions or should JW Player 6.8 work out of the box?

10 Community Answers

Up Down

MisterNeutron

User  
0 rated :

It shouldn't need Flash at all, so the whitelist shouldn't be relevant.

Please give us a link to your site. The problem is more likely to be a MIME type problem, or a video encoding problem, but without being able to see it, it's impossible to guess.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Please provide a link.

Up Down

rob

User  
-1 rated :

Here's the link:
http://www.streaming.co.uk/jw6/windows_mobile_test.htm

Thanks for the speedy reply guys!

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

I would check into how this file was encoded – http://helix.sta.videolibraryserver.com/flash/97521239_hi.mp4

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MisterNeutron

User  
0 rated :

And don't do your testing in an iframe, especially not one on a page with no DOCTYPE, and none of the required HTML tags that constitute a valid web page.

Mobile devices hate iframes, and many browsers actually expect to be fed, you know, actual HTML code.

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

You might want to do a blank html page to test, yeah.

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rob

User  
0 rated :

Apologies, here are two pages both with proper HTML around them.

This one is using our encoded video:

http://www.streaming.co.uk/helixsitevideos/windows_mobile_test_vid.htm

...and this one is using your video on your homepage:

http://www.streaming.co.uk/helixsitevideos/windows_mobile_jw_vid.htm

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Can you try to also update to 6.8?

https://account.jwplayer.com/

Up Down

streaming

User  
0 rated :

Did I get it right? JWPlayer does not need Flash on Windows Mobile Phone? Then it must be HTML5, correct? And what playlist format does the phone recognize? m3u8?

thanx,
Stephan

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

It is HTML5. No, you would need MP4. HLS/M3U8 does not work on Windows Mobile.

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