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Firefox 29 + corporate firewall = error loading media

Hi, I've encountered a problem with the self-hosted player. We are playing .mp4 videos from our server. Never had any issue before -- currently works with all previous versions of Firefox and the with the latest Chrome, Explorer, etc.

Getting the following error with Firefox 29:

Error loading media:
File could not be played

The server is behind a corporate firewall. When I tested it on my personal server (no firewall) it streams fine with Firefox 29. It's the combination where it doesn't work.

Any insight would be greatly appreciated!


1 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Do you have an example you can provide of your set up?

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