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SiteCatalyst not working since 6.7

Hi,

We recently upgraded from JWPLAYER 6.5 to 6.8.
Now SiteCatalyst analytics are broken. Nothing gets sent to our Omniture account.

I did some tests and it looks like the problem comes from version 6.7.
In 6.5 and 6.6 everything is fine. I can see get requests made on the SiteCatalyst hostname.

Do you know if anything changed regarding SiteCatalyst implementation from version 6.7 ?

Thank you,

5 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

Can you provide a link?

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martin.audet

User  
0 rated :

http://www.lacapitale.com/en/about-us/annual-report/facts-and-figures-mutual

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Ethan Feldman

JW Player Support Agent  
0 rated :

You are using the premium edition here and SiteCatalyst only works in the enterprise edition.

http://support.jwplayer.com/customer/portal/articles/1417185-integrating-adobe-sitecatalyst

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jerome.caron

User  
0 rated :

Hi Ethan,

We used your Enterprise contact form two days ago to get an Enterprise license and nobody called us....

I sent an email to premiumsupport@jwplayer.com few minutes ago too, is it possible to get an anwser quickly please ??

Regards,

Jerome

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Ethan Feldman

JW Player Support Agent  
0 rated :

Hi,

I will reach out to our sales team about this.

Best,
-Ethan

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