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Mobile application:video does not load and play.


Hi,

We are facing problem as video does not load and play on mobile device.

Refer URL : https://m.parkbankonline.com/show-video?vid={63F3A0E3-27A1-4346-804E-F4124CDF8098}

Video play on Samsung S4 Galaxy device having Model number - Samsung-SGH-1337 and Android version - 4.2.2

And video not play on Samsung S4 Galaxy device having Model number - SGH-M919 and Android version - 4.3

We are using below bits on run script:

<script type="text/javascript" src="http://content.bitsontherun.com/players/xbtTze8S-d4uRny7t.js"></script>

Please help us to resolve this issue.

Thanks in advance.

5 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

Your link has the following issue:

Blocked loading mixed active content “http://content.bitsontherun.com/players/xbtTze8S-d4uRny7t.js”

abhishek.kherde

User  
0 rated :

Hi,

Is there any way to resolve this issue ?

Thanks,

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, just load it from – https://content.bitsontherun.com/players/xbtTze8S-d4uRny7t.js

abhishek.kherde

User  
0 rated :

Hi,

I am not getting your point, can you please explain it in brief.

Also I want to update you that the same video is working on one website url ( http://m.cm-parkbank.zeondemo.com/show-video?vid={63F3A0E3-27A1-4346-804E-F4124CDF8098} )

But not working on url ( https://m.parkbankonline.com/show-video?vid={63F3A0E3-27A1-4346-804E-F4124CDF8098} )

Please explain me why this video is not running and how we can resolve this issue so that video is playing on website https://m.parkbankonline.com

Thanks,


Ethan Feldman

JW Player Support Agent  
0 rated :

On our site you are loading our player via http, but your site is https, so it is not loading, so you need to load our script from https.

This question has received the maximum number of answers.