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Mobile application:video does not load and play.

Hi,

We are facing problem as video does not load and play on mobile device.

Refer URL : https://m.parkbankonline.com/show-video?vid={63F3A0E3-27A1-4346-804E-F4124CDF8098}

Video play on Samsung S4 Galaxy device having Model number - Samsung-SGH-1337 and Android version - 4.2.2

And video not play on Samsung S4 Galaxy device having Model number - SGH-M919 and Android version - 4.3

We are using below bits on run script:

<script type="text/javascript" src="http://content.bitsontherun.com/players/xbtTze8S-d4uRny7t.js"></script>

Please help us to resolve this issue.

Thanks in advance.

5 Community Answers

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Your link has the following issue:

Blocked loading mixed active content “http://content.bitsontherun.com/players/xbtTze8S-d4uRny7t.js”

Up Down

abhishek.kherde

User  
0 rated :

Hi,

Is there any way to resolve this issue ?

Thanks,

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, just load it from – https://content.bitsontherun.com/players/xbtTze8S-d4uRny7t.js

Up Down

abhishek.kherde

User  
0 rated :

Hi,

I am not getting your point, can you please explain it in brief.

Also I want to update you that the same video is working on one website url ( http://m.cm-parkbank.zeondemo.com/show-video?vid={63F3A0E3-27A1-4346-804E-F4124CDF8098} )

But not working on url ( https://m.parkbankonline.com/show-video?vid={63F3A0E3-27A1-4346-804E-F4124CDF8098} )

Please explain me why this video is not running and how we can resolve this issue so that video is playing on website https://m.parkbankonline.com

Thanks,


Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

On our site you are loading our player via http, but your site is https, so it is not loading, so you need to load our script from https.

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