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IE11 Error: "Error loading media: File could not be played"


My video plays fine in Safari, Firefox, and Chrome, but not IE11. Here is the link: http://asf.3abn.org/videos.html

The error reported in IE is: "Error loading media: File could not be played". The F12 developer console reports an error string of "MEDIA_ERR_ABORTED: 1, MEDIA_ERR_DECODE: 3, MEDIA_ERR_NETWORK: 2, MEDIA_ERR_SRC_NOT_SUPPORTED: 4, msExtendedCode: -2147467259".

However, if I add this site to the IE Compatibility View list, the file will play, but it buffers the entire 300-400 MB before starting.

Having read many similar reports on various websites, I found that the most common cause is a bad or missing MIME declaration. However, my .htaccess file has the following:

<IfModule mod_rewrite.c>
AddType application/rss+xml .rss
AddType application/xml .xml
AddType video/mp4 .mp4 .m4v
AddType video/ogg .ogv
AddType video/webm .webm
</IfModule>

So I don't understand why it won't work.

7 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

How did you encode your videos?

MisterNeutron

User  
1 rated :

Yeah, that was my thought - the MIME type is OK, so there's probably something screwy about the encoding.

As an experiment, pump your first video through Handbrake with default settings, plus check "Web optimized." I'll wager that magically fixes things, in all browsers. If so, just do the same for your other videos.

http://handbrake.fr/

Ethan Feldman

JW Player Support Agent  
0 rated :

Yeah, it is probably encoding.

webmaster

User  
0 rated :

They were originally encoded using HandBrake, with the default options for the "High Profile" settings. Will try checking "Web Optimized" and see if that helps.

Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, try that, let us know.

webmaster

User  
1 rated :

It appears it was the encoding. Checking 'Web Optimized' seems to resolve the issue.

Ethan Feldman

JW Player Support Agent  
0 rated :

Great!

This question has received the maximum number of answers.