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Uploading new film frozen

Hi

I am trying to upload a new version of a film that is already on the platform but it seems to be stuck on uploading and has been for about 20mins now.

Any ideas please?

Thanks

1 Community Answers

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Remco van Bree

JW Player Support Agent  
0 rated :

Do you mean you still see the upload dialog, or is the video reporting that it is currently processing.

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