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Chapte markers not working


Can't seem to get chapter markers to work. Tried .vtt and .txt files and they are on the same domain as the player code. Any ideas what we are doing wrong?

http://www.lakevillemn.gov/index.php?option=com_content&view=article&id=1115:jwplayer-test&catid=67:a-to-z-index

Thanks
Tim

14 Community Answers

Ethan Feldman

JW Player Support Agent  
0 rated :

A crossdomain.xml file is neded here – http://www.lakevillemn.gov/crossdomain.xml

Reference – http://support.jwplayer.com/customer/portal/articles/1403679-crossdomain-file-loading

tklausler

User  
0 rated :

OK. We can get chapter markers to work without any restrictions but we want the restrict access but can't get it to work. What is the domain we need to put in our .xml file? The files are from a Wowza server, the player code is on our web server but the actual player links to the JW cloud server. We are assuming it needs to be the Wowza server and have tried a bunch of domains but can't seem to get it correct. Here is the current crossdomain xml.

<?xml version="1.0" encoding="UTF-8"?>

<cross-domain-policy>
<allow-access-from domain="rtmp://156.142.111.125:1935" />
</cross-domain-policy>


Thanks,
Tim

Ethan Feldman

JW Player Support Agent  
0 rated :

Use this:

<?xml version=“1.0” encoding=“UTF-8”?>

<cross-domain-policy> <allow-access-from domain="http://jwpsrv.com/" /> <allow-access-from domain="http://www.lakevillemn.gov/" /> </cross-domain-policy>

tklausler

User  
0 rated :

Nope, not working. Is this to be on the Wowza server? It is allowing access from lakevillemn.gov but the .xml file is on lakevillemn.gov

Tim

Ethan Feldman

JW Player Support Agent  
0 rated :

Also add this to the crossdomain file:

http://p.jwpcdn.com/

tklausler

User  
0 rated :

Did that and still no markers.

Tim

Ethan Feldman

JW Player Support Agent  
0 rated :

Those are the only calls I see that could cause this. Do you have a http path to CF that you can add as well?

tklausler

User  
0 rated :

What does CF mean?

Ethan Feldman

JW Player Support Agent  
0 rated :

Sorry, CloudFront.

tklausler

User  
0 rated :

We don't use CloudFront. Its a Wowza server that is owned as part of a government consortium.

Tim

Ethan Feldman

JW Player Support Agent  
0 rated :

What is the root of the http server (wowza)? Add that to the crossdomain as well then.

tklausler

User  
0 rated :

I’m not sure, the wowza server doesn’t have a root like a webserver because it doesn’t host files like that.

The IP address is 156.142.111.125

Tim

Ethan Feldman

JW Player Support Agent  
0 rated :

You could try to add that to the crossdomain file.

tklausler

User  
0 rated :

Still can't chapter markers to work. If we have the crossdomain file as:

<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM "http://www.adobe.com/xml/dtds/cross-domain-policy.dtd">
<cross-domain-policy>
<allow-access-from domain="*" />
</cross-domain-policy>

It works. But when we try to restrict just to the Wowza server like this:

<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM "http://www.adobe.com/xml/dtds/cross-domain-policy.dtd">
<cross-domain-policy>
<allow-access-from domain="156.142.111.125" />
</cross-domain-policy>

It doesn't. Tried a whole bunch of things in there but can't figure this out to restrict it to just the wowza server.

Tim

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