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"Error loading media: File could not be played" in IE and FF


hi,
in IE 11 error message on player:
"Error loading media: File could not be played"
in Chrome, Opera, Safari - work fine
MIME TYPE video/mp4
video file prepared by Handbrake with default options+Web optimized

test page:
http://e-oo.ru/products/859,
http://e-oo.ru/products/783

10 Community Answers

MisterNeutron

Best Answer 

I zipped up the logs:

http://misterneutron.com/skypark.zip

Hope they help! :)

View in conversation

MisterNeutron

User  
1 rated :

Save the video as an MP4, not an M4V.

plokhoy

User  
0 rated :

thanks, but it not working for us :(
MP4 video prepared with handbrake(0.9.9.5530-64bit Version)
options by default
+Preferences-Output Files-MP4 File Extension = Always use MP4
+Web Optimized

test page:
http://e-oo.ru/products/842

MisterNeutron

User  
0 rated :

I don't know what you're doing wrong, but I ran the video through Handbrake again (exactly the same version), default settings plus "web optimized," and now it works in IE:

http://misterneutron.com/JW6skypark/

plokhoy

User  
0 rated :

thanks for help
we upload you file on our server - it works
will experiment with handbrake options

plokhoy

User  
0 rated :

to MisterNeutron:

sorry, would you care to show Activity Log-Scan Log for skypark? or send to email: plokhoy (dog) me.com

MisterNeutron

Best Answer  User  
1 rated :

I zipped up the logs:

http://misterneutron.com/skypark.zip

Hope they help! :)

plokhoy

User  
0 rated :

thank a lot :)
nice day for you

Ethan Feldman

JW Player Support Agent  
0 rated :

Nice :)

plokhoy

User  
0 rated :

may be someone would be useful:
in handbrake on select "Presets": AppleTV* on the tab "Audio" need to delete second track (appears by default on select presets) with codec "AC3 Passthru"
in this case .mp4 and .m4v works in IE

lot of thanks guys, good luck

Ethan Feldman

JW Player Support Agent  
0 rated :

Ah, thanks for sharing.

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