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Blocking error with IE9/10/11

Hello

I'm facing a blocking problem when trying to display a video using JWP with latest InternetExplorer versions.

IE8 (as well as Firefox & Chrome) is fine but with IE11, an error is thrown.
And it seem that the same error occurs with IE9 and IE10.

Error message :
"Unable to get value of the property '0': object is null or undefined"
or
"Impossible d’obtenir la propriété « 0 » d’une référence null ou non définie"
depending on the langage.

Is it a known issue ??

I cannot provide public URL (intranet use) but i can provide any extra info if needed.
The screenshot below is IE11 on Windows 7:
http://i57.tinypic.com/263tta1.jpg

Thanks in advance
Franck

3 Community Answers

Andrew

Best Answer  JW Player Support Agent  

Hi Franck,

I’d be happy to take a look. Since you’re a paying user of JWPlayer, you an email us a link directly with this issue. You can access direct support via your dashboard here:
https://account.jwplayer.com/#/home

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f...

User  
0 rated :

Set of extra info :
- Cloud-Hosted JS is used (jwplayer.version=6.8.4616)
- Premium account
- Basic parameters in use : file, title, fixed width & height, autostart (true), skin (bekle) and analytics (ga:{})

Any idea ?

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Andrew

Best Answer  JW Player Support Agent  
0 rated :

Hi Franck,

I’d be happy to take a look. Since you’re a paying user of JWPlayer, you an email us a link directly with this issue. You can access direct support via your dashboard here:
https://account.jwplayer.com/#/home

Up Down

f...

User  
0 rated :

Hello Andrew,

As requested, i sent a note at your Premium support email.
Hope you will be able to track down this bug..
It looks like the reproduction context is pretty specific so I would like to give you access to a private sample page.

Regards,
Franck

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