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M3U8 crash


We are new consumers for JWplayer, we have been working since 2009 with Flowplayer's solutions, and we choose to change for JWplayer for their ads and the HLS supports.

Until now, it has been the worst user experience we had so far.
We tried to email your support team to ask questions about HLS and we never had any answer.
We decided to go for the entreprise plan, but we had to call you twice to received and signed the agreement.

Currently we are still waiting for our entreprise plan to be activate... and none of our questions have an anwered. We have already lost 1 month; just to be an "entreprise" consumer (which is not done yet...).

- We have test the HLS solution on a large scale broadcasting (1000 users at the same time), and we had experience a lot of problems. We are using our CDN (internap) to deliver the stream and services to generate the M3U8 file.
The playback crashed very often (Adobe shockwave freeze), the M3U8 file contains 6 labels (320p to 720p, 600 kbps to 2000 kbps, no encryption), we were unable to have a stable broadcasting.

Where could it comes from ?
Does JWplayer have a limited support to M3U8 ?
Is there any issues with M3U8 and flash that might explain those crashes ?
Problems occured mainly with IE Firefox and Chrome

We are looking for your answer ! (and for ads and entreprise acount activation).

Thank you.

1 Community Answers


JW Player Support Agent  
0 rated :

Hi Olivier,

I apologize for this. Since you’re a paid license holder, if you’d like to speak with support directly, please send an email to support[at] We’ll be happy to help!


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