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No suitable player

I am stumped. Working on a site for a client with multiple instances of JWPlayer I find that the player loads using the .setup() method

http://www.maxwellplan.com/

In FF (OS X) the video plays (eventually) in a new window...but not from the URL given in the 'file' property of the setup, it plays from 'https://videos-jp.jwpsrv.com/' (I don't understand why).

In Chrome and Safari, the player redirects to the JWPlayer website.

Neither behavior is correct, I want it simply to embed the player and play the movie where the player is embedded.

Any suggestions?

4 Community Answers

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

Hi,

For Firefox, do you have Flash installed?

The JW Player logo issue is a clash with css.

Your site’s css has this set:

body img {
height: auto;
width: 100%;
}

Which is making the logo show up huge.

-Ethan

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john

User  
0 rated :

I will take care of that...the higher priority is the playing of videos. I just installed Flash and the same behavior persists with Chrome. In Firefox I am now getting just a blank, black flash player plugin where the video should play.

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john

User  
0 rated :

restoring the correct url/path to the 'flashplayer' option in the setup() method has resolved the issue in FF.

Chrome and Safari still redirect to the JWPlayer website when I click the play icon.

Up Down

Ethan Feldman

JW Player Support Agent  
0 rated :

That issue is happening because your css is making our logo take over the entire player. Glad you got the FF issue fixed.

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