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Chrome won't display video in local mode

I'm pretty sure this is a recent development - either that, or I've been asleep at the wheel for quite a while! The latest version of Google Chrome (21.0.1180.60) won't play a video when the page is viewed locally. No problem once the page is being loaded from a server. In the JW Player 5.10 distribution, the readme.html is a nice, clean, quick demonstration. In Chrome, it says, "Video not found or access denied: video.mp4."

Is this a known problem? Is there a workaround?

39 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

Are you using the version of the player with Viral? Are you running from a web server (XAMPP for example), or just a local C drive?

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JW Player

User  
0 rated :

No, no Viral (downloaded it again just to make sure), and I'm running from my C: drive. Nothing fancy - the readme.html in the distribution package fails in Chrome.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Where is the mp4 file being served off of?

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JW Player

User  
0 rated :

It's right there, on the C: drive. It's part of the distributed mediaplayer.zip package. All I'm doing is extracting all the files, and opening readme.html in Chrome. It's calling the player and the mp4 file from that one, single directory. Honest.

Works fine in FF, IE9, and even Safari for Windows.

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JW Player

User  
0 rated :

BTW, one more tidbit: if I disable Flash in Chrome, it works OK. The Flash version in Chrome (and there doesn't appear to be any way to override it) is 11.3.31.222. Flash in FF and IE is 11.3.300.268.

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JW Player

User  
0 rated :

Hey, presto, I've found the culprit. If I disable Flash 11.3.31.222 in Chrome, and let it revert to 11.3.300.368, which is also installed, no more problems.

I suspect you're going to be hearing more about this new Flash version, and it won't be good. ;)

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JW Player

User  
0 rated :

Typo - make that 11.3.300.268 as the "OK" version.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Thanks for letting me know.

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JW Player

User  
0 rated :

Same with me. Suddenly, I get "access denied" or file not found when using Chrome, with FLV videos on my local PC only when using JW Player 12 (without Viral). No problem with IE or Foxfire. Never happened before with Chrome. Simple player 12 examples, used many times successfully. Am using Chrome 21.0.1180.60. Happens on both my XP and WIN 7 computers. Flash plugin version 11.3.31.222

I take it this is a Flash screwup?

On my XP computer, there are 3 Flash plugins listed. I have to leave
NPSWF32.dll enabled, or the video does not show in the player window. But if I disable the other 2, NPSWF32.dll and pepflashplayer.dll, the player works.

Donno what impact that might have elsewhere.


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JW Player

User  
0 rated :

The only thing you have to disable is the plugin that's calling pepflashplayer.dll. You can leave the others enabled. That will let Chrome fall back to using the Flash player you have installed on your PC, the one that other browsers are using.

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JW Player

User  
0 rated :

Thanks.

Thirty years ago, we migrated from mainframe computers to PCs whenever possible, as there were too many layers between us at the keyboard and the data on a disk drive. It was painfully complicated and time-consuming to detect and correct problems.

Today, we're right back where we were in 1982.

All that they call progress... isn't.

- hmc

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Ethan Feldman

JW Player Support Agent  
0 rated :

Hey Guys – I see the issue locally with Chrome too, only when using the Flash version bundled with Chrome, though. However, if you default the player’s mode to html5 – it works!

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JW Player

User  
0 rated :

And now Chrome has auto-updated (to 21.0.1180.75), and that includes Flash 11.3.31.225. Of course, the update re-enables PepperFlash, and it breaks JW Player again until you disable it.

(Defaulting to HTML5 is not an option for me - I'm using this embedded in some other software, and the HTML5 mode is, well, let's say, "unreliable.")

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Ethan Feldman

JW Player Support Agent  
0 rated :

Well, if you are using MP4, it will work in Chrome/Safari by default in HTML5 mode, and then fall back to Flash for other browsers, so I think it is a good solution for this for the moment.

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JW Player

User  
0 rated :

I am facing the same problem on .flv files. So... what now? How to advice my clients?

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Ethan Feldman

JW Player Support Agent  
0 rated :

Can you provide an example of this not working with flvs?

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JW Player

User  
0 rated :

im solve it updating the flash player in chrome, but i think that this is a really bad bug from the latest patch of chrome sorry guys we have to wait for a new update from chrome.

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JW Player

User  
0 rated :

I have already issued it in the bug base - please click the star to bump it up, maybe this will help speeding the process:
http://code.google.com/p/chromium/issues/detail?id=140755


Greg

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Ethan Feldman

JW Player Support Agent  
0 rated :

Glad you solved it.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Ok, thanks Greg.

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JW Player

User  
0 rated :

No change with Flash 11.3.31.230, which is bundled with Chrome 21.0.1180.83. And with every automatic update, Chrome re-enables PepperFlash, so you have to keep disabling it. Very annoying.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Sounds like Chrome needs to fix this then.

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JW Player

User  
0 rated :

i create a flash banner for my web site. its playing good in IE, Firefox, but not working google chrome .the flv video is not shoing in swf file in google chrome.


plz.... help me to solve the problem.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Link plz.

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JW Player

User  
0 rated :

I have a problem with Chrome while i am playing from web, like "video not found or access denied" Could you help me.

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Ethan Feldman

JW Player Support Agent  
-1 rated :

A link would be nice.

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JW Player

User  
0 rated :

The latest Chrome update, 21.0.1180.89, includes PepperFlash 11.3.31.232, which is still death to local videos. Once you disable that, you can drop back to regular Flash - the current version is 11.4.402.265, and it has no problems at all.

One of the advertised "features" of PepperFlash is its improved security, but it's looking a bit like the IE notion of "security" - you can open anything that's on the web, but a local file is perceived as being radioactive.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Weird…never heard of PepperFlash before…

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JW Player

User  
0 rated :

Hi, gays!

Chrome support HTML5.
Tell for JWPlayer use HTML5 before Flash:

bc.. modes: [
{ type: "html5" },
{ type: "flash", src: "player.swf" },
{ type: "download" }
]


Full code:
bc.. <video id="videoplayer"
src="video.mp4">
</video>

<script type="text/javascript" src="jwplayer.js"></script>

<script type="text/javascript">
jwplayer("videoplayer").setup({
modes: [
{ type: "html5" }, // First try HTML5
{ type: "flash", src: "player.swf" },
{ type: "download" }
]
});
</script>



I think the problem is solved, at least for me.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Thanks for sharing.

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JW Player

User  
1 rated :

This appears to have been fixed in Chrome 22.0.1229.79, which includes PepperFlash 11.3.31.331. I'd be grateful if others would give it a quick test, just to make sure I'm not letting wishful thinking blind me. ;)

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Ethan Feldman

JW Player Support Agent  
0 rated :

Great :)

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JW Player

User  
0 rated :

it was working until today. I found it was updated to Chrome 22.0.1229.79, PepperFlash 11.3.31.331. No video from web plays. Can someone help?

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JW Player

User  
0 rated :

Your issue is clearly different from the one I started this thread about. This problem affected only local playing of videos in Chrome, and never interfered with playing a video from a website.

I'd suggest you start a new thread with more information, and a link to the non-functioning web page.

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Ethan Feldman

JW Player Support Agent  
0 rated :

Yes, please provide a link…thanks.

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JW Player

User  
0 rated :

Hello,
I fix this !

1) Paste chrome://plugins/ as url in your browser
2) Select detail in the upper right corner
3) If you have more than 1 version of Flash, deactivate the older one.
4) Refresh you local page and it should work

Dimitri
http://www.visitonweb.com

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Ethan Feldman

JW Player Support Agent  
0 rated :

Thanks for sharing.

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m...

User  
0 rated :

Boy, this has become super confusing to navigate across jwplayer.com and try to find a way to ask a question...

I am suddenly facing a serious problem: Chrome doesn't seem to recognize my video embed at all. No problem in IE or on Android.

<script type="text/javascript" src="http://content.jwplatform.com/players/QM9ZbXff-ovWDME1o.js"></script>

See here,please: http://yesicapiggy.com/theater.php?selection=11

Can I get a comment? Thank you very much.

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m...

User  
0 rated :

Oh my goodness, I was leaving out one of my own passed parameters. All is well - hurray!

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