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Upgraded to 6.8.4616 from 6.5.3609 and Playlist Images stopped working

I upgraded to the latest JW Player and it broke my images in my playlists.

working: https://gallery.memoriesrenewed.com/Sample

broken: https://gallery.memoriesrenewed.com/Sample

I use an ASP.NET handler to generate the thumbnails for the files on the fly, I assume that's part of the reason why.

The initial thumbnail shows up for the first video in 6.8.4616, but not in the playlist, and the other thumbnails are never fetched. It used to work in version 6.5.3609, not sure what else to try.

Any ideas?

7 Community Answers

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JW Player

User  
2 rated :

Oops.. my broken link is the same, it should be:

http://devgallery.memoriesrenewed.com/Sample

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Ethan Feldman

JW Player Support Agent  
1 rated :

It might have something to do with the images being generated from videothumbnail.ashx, cam you try linking to a static image in one of the playlist items to test?

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JW Player

User  
0 rated :

yup, I tried a static image and it worked fine, so the playlist formatting is fine. It does have to do with the handler/passing parameters in the URL for the image, but it used to work..

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Ethan Feldman

JW Player Support Agent  
0 rated :

Yeah, something must have changed between those three versions in regards to how we handle images.

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JW Player

User  
0 rated :

@Nate - JW ignores image URLs which don't include "gif", "png" or "jpg". Try including a "type=png" parameter in your videothumbnail URLs just to fool it into proceeding:

bc.. ...
"image":"videothumbnail.ashx?type=png&vid=/Protected/gallery/Sample/Fishing%20Fritz.mp4",
...

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JW Player

User  
0 rated :

That worked! Thanks so much!

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Ethan Feldman

JW Player Support Agent  
1 rated :

Ah, makes sense.

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