Can´t play on mobile
Hi guys i have a problem with my video
I can play on Macs and PCs but on mobile i cant
here is the link
https://icafluor.learn.taleo.net/files/upload/Calidad/index.html
9 Community Answers
Ethan Feldman
JW Player Support Agent
0
rated :
Remove this line –
<script type="text/javascript" src="jwplayer.html5.js"></script>
JW Player
User
0
rated :
I already did it and still the same problem i can't see on any mobile device
JW Player
User
0
rated :
Not sure what the problem is, but the first step is to get rid of the HTML errors.
The last setup attribute, whatever it is, should not have a comma at the end. You have only *file:*, so it should be:
*file: 'calidad.mp4'*
Not:
*file: 'calidad.mp4',*
You have an extra *</script>* at the bottom.
You're using self-closing tags like *<br />*, which aren't correct for HTML5 (those are left over from XHTML).
JW Player
User
0
rated :
Ok I clean the code and correct the errors but still the same problem
Ethan Feldman
JW Player Support Agent
0
rated :
What mobiles are you checking on?
JW Player
User
0
rated :
Apple iphone5s iOS7
Apple iPad air iOS7
Ethan Feldman
JW Player Support Agent
0
rated :
I would do the following:
Link to – http://www.longtailvideo.com/jw/upload/bunny.mp4 as the file variable and see if the issues happen.
If so, then download it and host it on your server and see if it still works
that way you can determine if the issues is encoding or server based.
e...
User
0
rated :
I made the test
first when i link to the url it works with ipad iphone
but when i download the video and link the problem appears
so i guess is the server but what alternative do you recommend me
Ethan Feldman
JW Player Support Agent
0
rated :
Okay. I would make sure your server has range request headers enabled, and has the mp4 mime type set.
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