IE 11 crashes on Windows 7 when I try to play live-streaming video
Problem I've never had before! I have Windows 7, IE version 11. When I click on the below link to watch a live streaming video of our local golden eagle's nest (done thru a sponsor's website), my IE crashes. Have had Norton tech look at everything, Microsoft wans to charge me $99 to find the problem. Will you check the site for me please and let me know if it's incompatability, or my settings? Website link with video is: http://gpafixedincome.com/community-service/
No problem with any browser under Win7, including IE11. Make sure you've got the latest version of Flash installed. Then try resetting the IE advanced settings to their factory defaults - Tools, Internet Options, Advanced, Restore Advanced Settings. If that doesn't do it, you might try the full Reset on that same tab, which takes things a step further, doing things like disabling all add-ons. You'll have to re-enable Flash, in that case.
(Visitors have to have Flash installed, of course, since it's RTMP with no fallback. Not going to work on a mobile device.)
Well, I installed the latest Flash version, and verified that it was installed on my computer. I then made sure it was enabled as an add-on, and made sure that it was allowed by both Norton 360 and in my internet settings of allowed programs.
I re-booted after each step.
I then visited the site http://gpafixedincome.com/community-service/.....and my Internet Explorer crashed again.
I then went to your next step, Restore Advanced Settings.Re-booted, and made sure the add-on was enabled.
Visited the site, IE crashed again.
Before I do the full re-set (not being a techie here!), should I get professional assistance with this? What else will I have to restore after a full re-set? Kinda scares me....
The full reset won't cause any harm. When you select it, it will give you the option to delete your personal stuff as well, like Favorites. No need to do that - none of those things can possibly be the cause of this problem. They're not selected by default, so you can just plunge ahead.
After you've done this, launch IE again, then choose Tools, Manage Add-ons. Under "Show," on the left, choose "All add-ons." Click the entry for "Shockwave Flash Object" and then click "Enable" at lower right.
The other solution, of course, is to stop using IE as your default browser. Chrome is a better choice, as is Firefox.
Personally, I'd dump Norton. I don't think it's causing this crashing, but still.... Both Norton and McAfee seem to believe that the best way to protect your PC is to make it nearly impossible to use it for anything. The built-in Windows firewall is as good as anything else out there, and Microsoft Security Essentials, a freebie, gives you good virus protection. Couple that with a once-a-week manual scan with MalwareBytes, and you should be covered.
Thanks so much for all your great advice! I have been seriously thinking of changing my default browser for sure....Microsoft just loves to play with IE and appearances are always changing! Drives me nuts.
I just renewed Norton for our 3 computers, unfortunately. I have to say I've never had a problem in 10 years with them and they are most helpful and I've found the ones I have dealt with to be very knowledgeable. But it's food for thought for next year.
If I can ask just one more thing - how easy is it to change browsers from IE to Firefox? We use Outlook for emails etc., and have msn as emails etc. Would changing browsers affect that?
You can just install Firefox or Chrome, and launch it. It will ask if you want to set it as your default browser - click Yes. My memory is hazy when it comes to what happens with your Favorites list, but I think both Firefox and Chrome ask if you want to import them from IE.
Your browser has nothing to do with Outlook for email. For any webmail that you access, it will work as well with FF or Chrome as it does with IE.